PORT WASHINGTON, Wis. –Franklin Energy, a leading provider of energy efficiency and grid optimization solutions, announced today the launch of Curist™—a customer-first energy audit program that combines technology, product delivery and program implementation. Curist™ drives participation and customer satisfaction by allowing customers to choose their own journey via simple, intuitive participation options.
“We pivoted quickly during COVID and were able to get virtual audits in place within weeks,” said Eric Wall, Franklin Energy Director of Solutions. “With Curist™, we push audits further, with a fully-customizable customer journey. This streamlined customer experience allows users to choose their own path and reduces face-to-face energy auditing time by up to 67%, while preventing program interruptions due to pandemic, or other shutdowns.”
The first of its kind, Curist™ eliminates traditional residential audit barriers and streamlines the customer experience. Incentivized by the prospect of free, personalized energy-saving recommendations, customers begin with a fun and easy quiz regarding details about their home, preferences and lifestyle. Curist™ delivers frictionless participation through leading-edge design that also prevents program disruptions.
“We worked with our utility clients to develop an innovative program design that helps us easily and effectively reach their residential and income-qualified customers,” said Danielle Marquis, VP of Marketing and Product Strategy. “With Curist™, we can deliver on the needs of today’s customers who want to interact in a variety of ways, now and into the future.”
Curist™ allows for a self-serve approach with a kit of energy- and water-saving products delivered to the customer’s doorstep, a virtual audit with kit delivery, or a full in-home audit with direct install. A wider range of options enables the utility to better serve their diverse group of customers with varying rate classes, preferences, schedules and comfort levels.
About Franklin Energy
Franklin Energy delivers flexible energy efficiency and grid optimization programs that enable utilities to achieve their highest-priority goals. The company’s integrated in-house services and proven software provide deeper personalization and insights, acting as a true partner to utilities. Franklin’s NGAGE™ platform is a scalable end-to-end technology that seamlessly integrates utility portfolio programs into a single interface for more efficient management and more effective customer engagement. The company is celebrating its 25th year serving the utility industry, with solutions implemented by more than 1,000 experts in more than 60 offices across 26 states and provinces.
