Franklin Energy Launches Innovative Energy Efficiency Pilot Using Online Gamification

July 8, 2019 Franklin Energy

Through the Home Energy Rewards Program, residential PG&E customers can earn points for saving energy and redeem them for gift cards.

View this press release as originally published.

PORT WASHINGTON, Wis., July 8, 2019Franklin Energy, a leading provider of energy efficiency and grid optimization solutions, announced today that they are launching the Home Energy Rewards Program, an online, reward-style energy efficiency program, to residential Pacific Gas and Electric Company (PG&E) customers.

The pilot program will be launched to a select number of residential customers in San Joaquin and Contra Costa counties. To be eligible for the pilot customers must be single-family residents who have lived in their homes 14 months prior to enrollment and are not participating in any other PG&E program.

Unlike typical energy efficiency programs, the Home Energy Rewards Program rewards customers based on the amount of energy they save – the more they save, the more points they earn. The more points they earn, the higher value gift card they can redeem.

Participating customers earn points right away when they establish their online account, then earn additional points for completing an online Home Energy Assessment. Based on that assessment, the customer receives personalized tips and recommendations for saving energy at home. As customers complete those energy-saving actions, their energy use goes down, resulting in additional reward points.

Customers can also receive a free kit filled with energy-efficient products, deep discounts on smart thermostats, rebates for qualifying smart thermostat installations, and free home energy reports—all designed to reduce their energy use, earn points and lower their utility bill.

The Home Energy Rewards Program is backed by NGAGE™, Franklin Energy’s proprietary technology platform for utilities to connect with customers and enable participation in utility programs throughout every user’s unique journey. NGAGE™ makes communications with customers simple, while increasing program engagement through personalized recommendations and integrated rewards. The platform also provides utility’s reporting and analytics from an integrated data set and supports partners like trade allies and retailers with customized implementation tools.

Customers can check their eligibility to participate in the pilot by visiting or calling 855-314-9967.

About Franklin Energy
Franklin Energy delivers, facilitates and implements flexible energy efficiency and grid optimization programs that enable utilities to achieve their highest-priority goals. The company’s integrated in-house services and proven software provide deeper personalization and insights for utilities, their customers and their partners alike. Franklin’s NGAGE™ platform is a scalable end-to-end solution that seamlessly integrates utility portfolio programs into a single web-based user interface for more efficient portfolio administration and more effective customer engagement. The company is celebrating its 25th year serving the utility industry, with solutions implemented by more than 1,000 experts in more than 60 offices across more than 25 states and provinces.

The Home Energy Rewards Program is funded by California utility customers and administered through PG&E under the auspices of the California Public Utilities Commission. The program is implemented and managed by Franklin Energy and their authorized representatives.

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