Every time your customers interact with your utility, they shape their opinion about you, for better or worse. That's true at every point of contact—a customer service call, a bill in the mail, an energy audit, and even with digital interactions, such as your website, account portal or marketplace. For many utilities, these digital touchpoints lag woefully behind customer expectations. In fact, according to a recent J.D. Power study, utilities are among the lowest-performing industry groups when it comes to providing positive digital experiences for their customers.
Customers are more sophisticated than ever when it comes to digital communications and their expectations for personalization. To get them fully engaged with your utility, you need to provide quick, seamless and relevant interactions at every step. Future-looking utilities are leveraging NGAGE™ to reach their customers across touchpoints, in a personalized, relevant way.
NGAGE™ takes the customer-first program design, marketing and implementation your utility aspires to reach, and makes it a reality by putting your customer in the cockpit. And with custom branding and flexible, embeddable widgets, the solution is tailored to your needs and customer base, all with extensive configurability for a fast launch. Monitor your customer engagement and other portfolio initiatives with easy-to-use, intuitive reporting and powerful analytics for continuous improvement.