How do you think your customers feel when you send them a report recommending they upgrade their HVAC system—when they already did that two years ago, through your utility’s rebate program?
Or if their utility report encourages them to upgrade their thermostat to a more efficient model—when they’ve already upgraded to a smart thermostat via your utility’s marketplace?
Customers are sick of being hit with messages that don’t apply to them in their utility reports, so they just tune them out. They become disillusioned and disengaged, which is the opposite of what you're trying to achieve. If you want to truly engage and build fruitful relationships with your customers, then meaningful, personalized utility reports are crucial.
Your reports need to provide real value, in the form of customized data and tailored tips for ways that customers can save energy and money based on their particular circumstances and preferences. And in our increasingly online world, you need to offer customers reports in digital as well as paper formats, to meet them where they are.
With NGAGE Utility Reports™, your utility can create genuinely customized messaging based on unique data and drivers, to transform your customers’ engagement with your grid optimization programs.
Unlike legacy reports, NGAGE Utility Reports™ include truly personalized suggestions for how to cut back, shift usage, change rates or even switch fuel source—using insights from each customer’s actual usage and preferences. NGAGE Utility Reports™ help your utility move beyond ‘shaming’ customers into changing. Instead, you’ll entice your customers to want to make no- and low-cost behavioral changes that make them happy, and help you easily meet your savings goals. And, of course, NGAGE Utility Reports™ are available in both paper and email formats, to increase engagement and reduce overall costs.
Franklin Energy has managed behavioral utility report programs for several major clients in North America over the last five years, with huge success. But more than just industry-leading expertise, as part of the NGAGE™ technology suite, NGAGE Utility Reports™ offer an integrated solution that can link your programs into a logical customer journey, and boost participation with integrated rewards.
How does it work? NGAGE Utility Report™ recommendations can be seamlessly connected to the actual programs you want customers to enroll in—because the programs are implemented under the same NGAGE™ umbrella. What’s more, the NGAGE™ technology suite is designed to be truly scalable. So you can start with a program like NGAGE Utility Reports™ right now, and build into a more comprehensive customer engagement solution over time—to include NGAGE Online Audit™, NGAGE Customer Engagement™ and NGAGE Marketplace™, for example.
Because each element is already connected directly to our grid optimization solutions out of the box, Franklin Energy’s NGAGE™ suite offers a true portfolio-level solution for our clients—leaving standalone technology solutions at the starting blocks. With NGAGE Utility Reports™ your customers stay happy and engaged—and you stay on top of your savings goals.
Customers love getting insights into their own energy and water use from NGAGE Utility Reports™, along with relevant comparisons to neighbors, and actionable, personalized energy-saving recommendations.
NGAGE Utility Reports™ inspire customers to make
NGAGE Utility Reports™ help the utility of the future easily meet its energy saving and demand reduction goals.
Independent evaluations have shown NGAGE Utility Reports™ yield 27-30% higher
Upgrade your NGAGE Utility Reports™ with our user-friendly NGAGE Online Audit™, and help your customers move to the next step in their personalized journey.
User-entered information is reflected in future NGAGE Utility Reports™ and everything transfers to our in-field auditing tool via NGAGE Partner™ for the type of user experience today's customers expect.
NGAGE Utility Reports™ are not only personalized to your individual residential and small business customers, they're customized to your branding, too. We don't believe you should be limited by a template everyone else is using.
Our recommended design will take into account industry best practices for conversion, along with your utility's unique brand standards and style guidelines, to develop a solution that's just right.
Fill out the form to the right to schedule a demo to see how NGAGE Utility Reports™ can help your utility create customized reporting, and genuinely engage customers in their grid optimization journey.