Program Delivery

We provide turnkey management across diverse portfolios, ensuring programs run smoothly from launch to reporting. Our teams track milestones, budgets, and compliance in real time, aligning utility and state energy goals with measurable outcomes. The result? Streamlined operations and transparent accountability.

From AI-powered targeting to face-to-face conversations, we connect people with programs that fit their needs. Our dynamic propensity models identify who’s most likely to benefit—and when—so we can reach them with the right offer at the right time. Then, our field teams meet customers to walk through audit results and help turn insights into action.

Our in-house engineers bring rigor to program delivery with cost-effectiveness analyses, energy audits, and feasibility studies. By validating custom measures, reviewing rebate applications, and supporting emerging technologies, we ensure every program design is grounded in accuracy and compliance. Clients gain trusted results that stand up to scrutiny.

Our nationwide field teams deliver hands-on support—from energy audits and direct installs to load control device setup. More than 400 skilled electricians and technicians represent our clients with professionalism, ensuring every customer interaction builds trust. This boots-on-the-ground capacity turns program intent into measurable savings.

We recruit and support more than 2,000 contractors nationwide to deliver high-quality results in homes and businesses. Through energy auditing tools like Snugg Pro and Praxis, ongoing engagement, preferred product pricing, and a portal to access materials and submit rebates, we keep trade allies aligned with program and industry standards and customer expectations.

We develop and deliver training that empowers staff and trade allies to succeed in energy efficiency, electrification, and safety. Our tailored modules range from selling efficiency upgrades to hands-on technical certifications. By building workforce capacity, we strengthen local economies while ensuring program quality and equity.

We manage prescriptive, custom, retail, and midstream rebates with speed and precision. From application development to engineering review, our systems make it easy for customers to claim incentives and for utilities to validate savings. The result? Higher participation, smoother compliance, and proven savings attribution.

Our multilingual customer service teams provide program-related support across phone, email, chat, and text. From eligibility questions to installation guidance, we ensure customers feel confident and unreasonably cared for every step of the way. Every interaction builds satisfaction, equity, and trust in the programs we deliver.