<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1941600816167938&amp;ev=PageView&amp;noscript=1">
customer-checking-online-audit-on-tablet

NGAGE ONLINE AUDIT

NGAGE-Online-Audit

AUTOMATIC, TOUCH-FREE ENGAGEMENT

Engage your customers with made-for-them recommendations

woman-completing-online-audit-on-tabletImagine a customer who’s eager to find out how energy efficient her home is, and what other steps she could take to save money. 

Fired with enthusiasm for the changes she could make, she flips open her laptop and clicks on her utility’s online audit tool. She starts going through the questions.

But there are so many!

They’re asking about her past energy use, and what utility programs she’s been part of … wearily, she rummages through her records trying to find all the data.

And some of these questions are just impossible—here’s one asking how much insulation she has in the attic! Are they expecting her to crawl around up there with a ruler?!

Her initial excitement wanes rapidly—she doesn’t even make it to the end of the audit.

This customer’s energy-saving intentions fizzle to frustration … and then to inaction.

Her utility has missed a massive opportunity to help her as she starts her grid optimization journey—and engage her as a long-term, loyal brand advocate.

WHAT IF YOUR UTILITY WERE DIFFERENT?

  • What if you could offer a user-focused virtual energy audit tool for customers to complete more quickly and easily than ever before?
  • What if every question were simple and intuitive, with answers that customers had at their fingertips?
  • What if real live energy auditors were available to chat on demand and provide virtual energy coaching?
  • And what if personalized data from usage history and program participation were pre-filled, making the virtual audit even faster—and all that new information was transferred directly to your system of record, call center and the rest of the NGAGE technology suite (like your in field audit tool!) to streamline future interactions?

NGAGE_Online_Audit

With NGAGE Online Audits, your utility can offer the simplicity and functionality your customers crave, and give them the best start on their grid optimization journey.

Franklin Energy #5 - NGAGE Online Auditing

SCHEDULE A DEMO

UTILITIES THAT LOVE NGAGE ONLINE AUDIT INCLUDE:
Orlando-Utilities-Commission
Entergy

A FRESH TAKE ON ONLINE AUDITS

PRE-FILLED ANSWERS

When customers open your NGAGE Online Audit tool, they find many fields already filled out with their past energy use and previous program participation information, to help them get their bearings and make completion fast and easy. 

 

VIRTUAL ENERGY COACHING

NGAGE Online Audit integrates known data,  automatic engineering calculations, and simple questions to get answers customers may not know off the top of their head. And our deep bench of energy auditors can provide on-demand video or chat support.

SEAMLESS INTEGRATION

Any new information customers enter is directly transferred to NGAGE Partner’s in-field assessment tool, NGAGE Concierge’s recommendations (for local contractors, rebates, financing, and so on) and NGAGE Marketplace.
mobile-section-bg.png

FROM PROVIDER TO PARTNER

With NGAGE Online Audit, the path to deeper customer engagement is touchless and practically automatic—and your energy-saving goals are well within reach.

Online-Audit-dashboard-on-tablet
NGAGE-logo

See NGAGE in action

Complete the form on the right to see how NGAGE Online Audit can help your utility create automatic engagement, and give customers the best start on their grid optimization journey.

FranklinEnergy_Logo_REVERSED.png

102 N. Franklin Street,

Port Washington WI 53074

E: inquiries@franklinenergy.com

P: 866-735-1432

F: 262.284.4003

FOLLOW US

    

SUBSCRIBE

LET'S TALK!
SCHEDULE A MEETING
© 2020 Franklin Energy. All Rights Reserved | Site Map | Privacy Policy