Imagine a customer who’s eager to find out how energy efficient her home is, and what other steps she could take to save money.
Fired with enthusiasm for the changes she could make, she flips open her laptop and clicks on her utility’s online audit tool. She starts going through the questions.
But there are so many!
They’re asking about her past energy use, and what utility programs she’s been part of … wearily, she rummages through her records trying to find all the data.
And some of these questions are just impossible—here’s one asking how much insulation she has in the attic! Are they expecting her to crawl around up there with a ruler?!
Her initial excitement wanes rapidly—she doesn’t even make it to the end of the audit.
This customer’s energy-saving intentions fizzle to frustration … and then to inaction.
Her utility has missed a massive opportunity to help her as she starts her grid optimization journey—and engage her as a long-term, loyal brand advocate.
With NGAGE Online Audits, your utility can offer the simplicity and functionality your customers crave, and give them the best start on their grid optimization journey.