Imagine if participating in your energy efficiency, demand response and other distributed energy resources programs were as easy for your customers as finding something interesting to watch on Netflix.
That intuitive ease of use is exactly what Franklin Energy’s experts imagined as they designed our NGAGE Customer suite. They researched how customers already interact with technology and modeled a customer engagement solution to fit effortlessly into their lives.
Now instead of asking your customers to figure out how to participate in your programs, you can meet them where they are. Then nudge them along to deeper involvement on their schedule and in the communication methods they prefer.
Goodbye learning curve—hello fast, intuitive, stress-free participation.
NGAGE Customer’s flexible and easy-to-use design syncs with your system of record, meaning customers aren’t the only ones who benefit. Our real-time data integration and end-to-end reporting from NGAGE Client gives you the information you need to stay on top of your program’s performance, via your intuitive integrated dashboard, analytics tools and other features. And with integration to NGAGE Partner’s training, business development and job management tools, your trade allies and retail partners benefit, too.
Our NGAGE Concierge platform curates a list of local, qualified and highly rated trade allies, electric vehicle dealerships, renewable providers, applicable rebates and financing providers, along with Yelp-style community ratings, to help your customers simplify the decision-making on their energy saving projects.
NGAGE Instant Rebates is an app-based mobile rebate tool for customers who prefer to shop locally at big box retailers, either in store or online—or customers can get rebates as gift cards from trade allies at the point of service.
Together, these eight scalable solutions engage customers throughout their entire energy-saving journey—and make program participation as easy as finding a new series to stream on Netflix.
So your customer satisfaction scores soar, your program costs plummet and your demand reduction goals become a breeze.
Franklin Energy's NGAGE Customer—the customer engagement resource you've dreamed of. From the industry experts you already trust.
Click the button below to schedule a demo to see how NGAGE Customer can help your utility easily engage today's customers, and push participation rates through the roof.