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NGAGE CUSTOMER

THE CUSTOMER ENGAGEMENT YOU'VE DREAMED OF

customer-on-laptop-in-ngage-portalImagine if participating in your energy efficiency, demand response and other distributed energy resources programs were as easy for your customers as finding something interesting to watch on Netflix.

That intuitive ease of use is exactly what Franklin Energy’s experts imagined as they designed our NGAGE Customer suite. They researched how customers already interact with technology and modeled a customer engagement solution to fit effortlessly into their lives.

Now instead of asking your customers to figure out how to participate in your programs, you can meet them where they are. Then nudge them along to deeper involvement on their schedule and in the communication methods they prefer.

Goodbye learning curve—hello fast, intuitive, stress-free participation.

NGAGE Customer’s flexible and easy-to-use design syncs with your system of record, meaning customers aren’t the only ones who benefit. Our real-time data integration and end-to-end reporting from NGAGE Client gives you the information you need to stay on top of your program’s performance, via your intuitive integrated dashboard, analytics tools and other features. And with integration to NGAGE Partner’s training, business development and job management tools, your trade allies and retail partners benefit, too. 

This is best-in-class technology that meets the unique needs of utilities, developed by those who know this industry best—Franklin Energy’s technology, engineering and digital marketing experts. 

SEAMLESS TECHNOLOGY FUSION

NGAGE Customer brings together eight integrated, scalable, customer-facing solutions—which you can buy as a bundled suite, or as stand-alone products in any combination, either at launch or over time.
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NGAGE-Messaging

NGAGE MESSAGING

Connect with your customers as individuals, with effortless omni-channel messaging when, where and how they want it.
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NGAGE-Website

NGAGE WEBSITE

Websites designed to lead conversion along the journey, and to continuously improve with growth-driven design from data driven insights.
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NGAGE-Utility-Reports

NGAGE UTILITY REPORTS

Entice customers to make energy-saving behavioral changes with personalized insights into their actual energy usage, delivered via email or direct mail.
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NGAGE-Customer-Engagement

NGAGE CUSTOMER ENGAGEMENT

Online platform dynamically personalized to each customer, with relevant offerings based on their unique journey and preferences.
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NGAGE-Online-Audit

NGAGE ONLINE AUDIT

Pre-filled information about usage and participation helps customers easily complete an online audit so they can be nurtured to deeper engagement.
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NGAGE-Marketplace

NGAGE MARKETPLACE

Meet your customers where they are, offering online shopping for energy-saving and ‘smart’ devices, with fast, free shipping and instant rebates.
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NGAGE Customer solutions also include NGAGE Concierge, and NGAGE Instant Rebates

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Our NGAGE Concierge platform curates a list of local, qualified and highly rated trade allies, electric vehicle dealerships, renewable providers, applicable rebates and financing providers, along with Yelp-style community ratings, to help your customers simplify the decision-making on their energy saving projects.

NGAGE Instant Rebates is an app-based mobile rebate tool for customers who prefer to shop locally at big box retailers, either in store or online—or customers can get rebates as gift cards from trade allies at the point of service.

Together, these eight scalable solutions engage customers throughout their entire energy-saving journey—and make program participation as easy as finding a new series to stream on Netflix.

So your customer satisfaction scores soar, your program costs plummet and your demand reduction goals become a breeze. 

Franklin Energy's NGAGE Customer—the customer engagement resource you've dreamed of. From the industry experts you already trust.

Click the button below to schedule a demo to see how NGAGE Customer can help your utility easily engage today's customers, and push participation rates through the roof.

LET US SHOW YOU HOW NGAGE CAN WORK FOR YOU.
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