Laura Pavlot’s commitment to excellence is evident in everything she does. She leads company-wide quality and continuous improvement efforts, establishes baseline quality control standards, and directs a team of regional quality managers to ensure that all program staff are trained on appropriate processes and procedures. Laura also works to keep all company and client key performance indicators tracked and met, and she monitors program policies to keep them updated and maintained. She has years of demand side management program implementation experience, including program management on behalf of both investor-owned utilities and government agencies. Laura holds a master’s degree in environmental policy from Michigan Technological University.