<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1941600816167938&amp;ev=PageView&amp;noscript=1">
customer-on-a-laptop

NGAGE CUSTOMER ENGAGEMENT™

NGAGE-Customer-Engagement-dashboard

MAKE EVERY INTERACTION COUNT

When customers interact digitally with their utilities—whether it’s on an app, on the website or via email—they want a seamless, personalized experience. At each touchpoint, they want interactions that feel like they’re tailored to them, including recommendations for products and services they actually want.

They want these interactions to occur on their own terms, on their own time.

HOW CAN UTILITIES MEET THESE DEMANDS?

Customers are accustomed to on-demand access to information, and they expect it from today’s utilities. That means real-time reporting on energy usage, billing analysis with customized rate recommendations and easy outage reporting from any device. 

Franklin Energy’s NGAGE Customer Engagement™ is oriented around customer value—understanding how customers perceive value, and using their value motivators to develop deep relationships with them. With NGAGE Customer Engagement™, utilities can easily and seamlessly provide the relevant interactions today’s customers are after, and grow participation rates, satisfaction scores and 360° engagement.

 

HOW DOES NGAGE CUSTOMER ENGAGEMENT™ WORK?

NGAGE Customer Engagement™ presents all your utility’s relevant offerings, dynamically personalized to each customer based on their unique customer journey and specific preferences. It features your utility branding and can be seamlessly integrated into your NGAGE Website™, or as an account dashboard within any existing website.

UTILITIES that love ngage customer engagement™ include:
Entergy
Ameren-Missouri
PGE

A LOOK UNDER THE HOOD

CONSISTENCY ACROSS NGAGE

NGAGE Customer Engagement™ draws information from, and shares it back to, the entire NGAGE™ technology suite. As a result, your customers receive consistent, streamlined information and services.

PERSONALIZED BILL SERVICES

Customers can view and pay bills, sign up for electronic billing, even see a breakdown of energy use by hour. This encourages behavioral change, such as cutting back or shifting usage away from peak times.

ENERGY REPORTS

Usage comparisons to neighbors taken a step further with personalized suggestions for how to cut back, shift usage, change their rate or even switch fuel source.

PERSONALIZED RECOMMENDATIONS

NGAGE Customer Engagement™ helps your customers define their own energy action plans, then take the right actions to achieve their goals—nudged along with gamification and rewards.

 

RELEVANT ALERTS

Personalized alerts let customers know when their usage is higher than they'd like, so they can take action quickly to get back on track—and skip that dreaded “bill shock.”

 

REBATES AND INCENTIVES

Confusion about rebates is common. NGAGE Customer Engagement™ works with NGAGE Concierge to curate advice for customers about the best available rebates and incentives for them.

 

GAMIFICATION

Efficiency can be fun and rewarding. Customers earn badges, see their ranking amongst neighbors, and even earn reward points that can be traded for gift cards. 

CUSTOMER SERVICE

Our friendly, in-house, BPI-trained customer care staff help your customers manage service requests, report outages and more, via phone, email or online chat.
mobile-section-bg.png

THE UTILITY OF THE FUTURE

Customers are more sophisticated than ever when it comes to digital communications and their expectations for personalization. To get them fully engaged with your utility, you need to provide quick, seamless and relevant interactions at every step. Future-looking utilities are leveraging Franklin Energy's NGAGE Customer Engagement™ to easily engage their customers across all digital platforms, in a personalized, relevant way.

engaged-customer-on-mobile-phone
NGAGE-Logo

See NGAGE™ in action

Complete the form on the right to schedule a demo to see how the NGAGE Customer Engagement™ can help your utility easily engage today's customers, and make every interaction count.

FranklinEnergy_Logo_REVERSED.png

102 N. Franklin Street,

Port Washington WI 53074

E: inquiries@franklinenergy.com

P: 866-735-1432

F: 262.284.4003

FOLLOW US

    

SUBSCRIBE

LET'S TALK!
SCHEDULE A MEETING
© 2017 Franklin Energy. All Rights Reserved | Site Map | Privacy Policy