Commercial & Industrial programs have been at the heart of our business since Franklin Energy was founded. In the years since then, we’ve delivered demand-side management services and solutions to electric and gas investor-owned, municipal, and cooperative utilities and statewide organizations across the United States and Canada. We have 25 years of broad experience working with a wide variety of C&I energy users, including:
Next-generation C&I program design requires us to unite the traditional silos of energy efficiency, demand response and other distributed energy resources, water and beneficial electrification. By looking at all these branches of conservation as a synergistic whole, we’re able to create flexible, fully integrated grid optimization programs to meet even the most challenging demand side management goals.
Our scale allows for significant investment in innovation, greater resources, and broad expertise to meet your needs. With custom solutions, we solve your problems by making it easier for your most energy-intensive customers to participate.
We are able to manage programs and break down silos with our comprehensive and customizable NGAGE™ technology suite, streamlining processes from field to fulfillment. NGAGE™ leverages data analytics to inform customer targeting and marketing campaigns, improve customer engagement, and create value for trade allies. This means customers will be nurtured to deeper and broader program participation over time, strengthening a utility’s entire portfolio through automated and personalized paths that increase efficiency and boost customer satisfaction.
We share your passion and high standards for customer satisfaction – and we live like it. By developing strong, supportive working relationships, we provide account representatives with an expert resource to create a seamless customer experience. We’re not a faceless corporation; we’re real people, and we know you are, too. We take the time to listen to your unique wants and needs, because one size never fits all when it comes to the individual personalities within your utility.
Across the programs we implement, we have had experience managing many trade ally networks. We work with trade allies to help them understand how program participation can build their businesses, expand their customer base and gain insight into market trends and technologies that enhance their service portfolio.
Complexity is engagement-killer number one. No matter how complicated a program looks behind the scenes, we keep it perfectly straightforward for customers and trade allies to participate.
Experience has shown us that engaging multiple levels of decision makers in your program is crucial. It increases participation rates, promotes deeper participation and gets you to your goals faster.
We all have personal preferences, and your customers are no exception. We listen to them and learn what they want, while carefully curating a wide range of innovative products.