PRESCRIPTIVE/CUSTOM REBATE PROGRAM
For technical C&I program managers who are implementing commercial solutions, our core C&I solution focuses on providing concierge level support to identify system and building improvements while facilitating project approval and completion. Unlike competing C&I solutions, our solution transitions from transactional interactions to on-going relationships resulting in more comprehensive projects, higher net to gross savings, and more satisfied customers.
Enabling Technologies
- Program Management Suite
- Search Tool
- Contractor Portal
Product Orientation Recording
Product Description
Our unique one-on-one energy advisor model serves as the cornerstone of our commercial vision, engaging customers and trade allies with innovative technologies, and personalized, concierge-level services. Core C&I solutions primarily focus on two core participation tracks: rescriptive and custom. These offerings influence the selection of high-efficiency equipment in retrofit, new construction, and end-of-life equipment replacement scenarios. It is viewed as an umbrella program as it serves all size customers and market segments and is the foundation for most “sector-specific” offerings (e.g., industrial, agriculture, telecommunications optimization). Our concierge approach provides customers with technical assistance that guides them through project implementation. Throughout these interactions, energy advisors serve as customers' advocates, promoting projects that customers want and provide value, assisting with project application and implementation processes, and coordinating with trade allies.
Product Details
- Concierge Support: Program team members focus on forming strong relationships with key accounts and large facilities. Engineers will perform detailed facility walkthroughs with the customer for custom opportunities as well as help with project approval and facilitate the next steps with contractor selection.
- Technical Assistance: Program teams are well-equipped to provide customers with the technical assistance they need to install cost-effective energy efficiency measures and apply for incentives. This starts with “walk-throughs” to identify opportunities that may become more detailed in ASHRAE level 1 or 2 audits.
- Contractor Network Management: The development and management of an engaged contractor network ensure that customers have high-quality contacts to complete the work and who are familiar with the requirements of the program. Additionally, contractors provide expanded outreach to commercial customers outside of program team outreach.
- Utility Account Management Support: By collaborating with utility account managers, program staff does not compete for commercial customers' attention. Instead, the two teams work together to provide the best, more efficient experience for the customer.