Find the Pulse to Program Engagement
We don’t miss a beat when it comes to supporting your customers. Our secret is simple: we listen to your customers and understand your programs, inside and out. The result? A team of contact center professionals who are experts in your markets and brand.
We offer sound peace of mind that the support on the other line will have deep knowledge to help your customers through the program process and answer their concerns. And our high retention and top-rated training programs ensure superior customer service delivery. After all, your utility’s high standards should be echoed in every interaction.
Communication skills go beyond being polite…We deliver personalized support to your customers. Support that is focused solely on the individual on the other end.
- We preserve your credibility by being helpful and genuine, so every customer walks away with a positive experience
- We always listen to your customers – absorbing not just what they are looking for from our support, but also responding appropriately to their disposition
We’re a customer contact center, not just a call center – that means we continue communications beyond just a phone call.
- We provide program information through email campaign pushes
- All email requests are addressed in timely manner
- Our text messaging platform allows your customers to receive appointment confirmations and efficiency opportunity notifications, on an opt-in basis
Our contact center professionals carry out their role as a representative of your utility company. You can expect accurate, clear communication and full competence of your efficiency programs.
- Our services are intended to bring a solution to light, which we achieve through continued briefing, training and quickly accessible resources
- To ensure continued customer satisfaction, we follow up with brief, yet insightful, program and customer service surveys